Category : Hotel/Restaurant Application deadline has been passed!
Guest Relation Executive
Hotel Sleep Inn

Job Summary

Vacancy
: 5
Job Nature
: Full Time
Age
: At most 30 year(s)
Experience
: At least 2 year(s)
Gender
: Female
Job Location
: Cox's Bazar
Salary Range
: Not mentioned
Published
: May 20, 2019
Deadline
: Jun 20, 2019

Job Description / Responsibility

  • Welcome guests during check-in and giving a fond farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their per-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to date information on room rates, current promotions, offers and packages
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Ability to relate well to Hotel guests and employees.
  • Professional in demeanor and presentation.
  • Personable, enthusiastic, self-motivated and able to work independently.
  • Observant, discriminating and detail-oriented and interpersonal and organizational skills.
  • Able to work morning, evening, weekend, holiday, and overnight shifts.

Job Nature

Full Time

Educational Requirements

  • Bachelor degree in any discipline
  • Must be able to read, speak, write, and understand the primary language used in the workplace. His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.

Experience Requirements

At least 2 year(s)

Job Requirements

  • Only females are allowed to apply
Gender: Female
Age: At most 30 year(s)

Job Location

Cox's Bazar

Salary Range

Not mentioned

Job Source

jagojobs.com Online Job Posting

Application deadline has been passed!

Company Information

Marine Drive Road, Near Inani Beach, Ukhia, Cox’s Bazar, Bangladesh.

www.bdhotelsleepinn.com