Category : Hotel/Restaurant
Guest Relation Executive
Hotel Sleep Inn

Job Summary

Vacancy
: 5
Job Nature
: Full Time
Age
: At most 30 year(s)
Experience
: At least 2 year(s)
Gender
: Female
Job Location
: Cox's Bazar
Salary Range
: Not mentioned
Published
: May 20, 2019
Deadline
: Jun 20, 2019

Job Description / Responsibility

  • Welcome guests during check-in and giving a fond farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their per-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to date information on room rates, current promotions, offers and packages
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Ability to relate well to Hotel guests and employees.
  • Professional in demeanor and presentation.
  • Personable, enthusiastic, self-motivated and able to work independently.
  • Observant, discriminating and detail-oriented and interpersonal and organizational skills.
  • Able to work morning, evening, weekend, holiday, and overnight shifts.

Job Nature

Full Time

Educational Requirements

  • Bachelor degree in any discipline
  • Must be able to read, speak, write, and understand the primary language used in the workplace. His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.

Experience Requirements

At least 2 year(s)

Job Requirements

  • Only females are allowed to apply
Gender: Female
Age: At most 30 year(s)

Job Location

Cox's Bazar

Salary Range

Not mentioned

Job Source

jagojobs.com Online Job Posting

Apply Instructions

Send your CV to [email protected] or click here

Please email your cv with a recent photograph.

Application Deadline : Jun 20, 2019

Company Information

Marine Drive Road, Near Inani Beach, Ukhia, Cox’s Bazar, Bangladesh.

www.bdhotelsleepinn.com