Category : Hotel/Restaurant Application deadline has been passed!
Front Office Supervisor
Seagull Hotels Ltd.

Job Summary

: 01
Job Nature
: Full Time
: 20 to 30 year(s)
: 2 to 5 year(s)
: Both
Job Location
: Cox's Bazar
Salary Range
: Negotiable
: Jun 11, 2018
: Jun 13, 2018

Job Description / Responsibility

  • Ensure outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential quests and accepts hotel reservation.
  • Responds to telephone and in-person inquiries regarding reservation, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members, adhere to standing operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Adhere to company credit limit/floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preference and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservation etc.
  • Operates the EPBX equipments, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging in-house guests.
  • Cross check all billing instruction are correctly updated.
  • Controls cash transaction at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement updated.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs others duties as assigned, requests or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and action upon.
  • Ensures safety by following guests check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  • Report to front office manager.
  • Participate in hotel committees and task force assignment.
  • Assist all departments in servicing the guests during high volume periods.
  • Takes responsibility in the absence of the Duty manager/ Front office manager.
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team

Job Nature

Full Time

Educational Requirements

  • Graduate/Equivalent or Diploma in Hospitality Management.

Experience Requirements

2 to 5 year(s)

Job Requirements

  • Age 20 to 30 years
  • Both males and females are allowed to apply
  • Minimum 2 to 5 years work experience as front office Supervisor.
  • A positive attitude and excellent communication skills, Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure
  • Good command in both written and spoken English
  • Good inter-personal & communication skills
  • Good team player, well-organized, initiative and detail-oriented
  • Experience in IDS software
Gender: Both
Age: 20 to 30 year(s)

Job Location

Cox's Bazar

Salary Range


Other Benefits

  • As per Company policy

Job Source Online Job Posting

Application deadline has been passed!

Company Information

Hotel Motel Zone, Cox's Bazar Sea Beach Cox's Bazar, Bangladesh 4701