Category : Customer Support/Call Centre Application deadline has been passed!
Customer Service Agent
Daraz Group

Job Summary

: 80
Job Nature
: Contractual
: 22 to 28 year(s)
: At least 1 year(s)
: Both
Job Location
: Dhanmondi, Dhaka
Salary Range
: 14,000 - 15,000
: Jul 27, 2019
: Aug 20, 2019

Job Description / Responsibility

  • Provide Quality Service to the customer over online communication (eg: E-Mails, Web chat, Social Media) to ensure smooth operation and positive customer experience.
  • Maintain Targeted KPI on a regular Basis.
  • Answering incoming call from customer and ensure instant customer satisfaction on product quality.
  • Responsible for making outbound an follow-up calls,
  • Respond to customer inquiries regarding product quality, Complaints and feedbacks.
  • Receiving customer complaints and input those in the system for necessary measures,
  • Maintaining high standard of call quality as per requirement of the organization.
  • Handle each and every client with care and honesty.
  • Handle critical customers with effective and gentle communication skill.

Job Nature


Educational Requirements

Bachelor degree in any discipline

Experience Requirements

At least 1 year(s)

Job Requirements

  • Age 22 to 28 years
  • Both males and females are allowed to apply
  • Strong Communication skill both in English and Bengali.
  • Very Good Typing Speed in English.
  • Ability to work under pressure and problem solving skills,
  • Basic Computer skills and knowledge in office application.
  • Positive service mindset with helping attitude.
  • Flexibility.
  • Should have the mind to work in shifting basis.
Gender: Both
Age: 22 to 28 year(s)

Job Location


Salary Range

14,000 - 15,000

Job Source Online Job Posting

Application deadline has been passed!

Company Information

Green Grandeur, 8th Floor, 58/E, Kamal Attaturk Avenue, Banani, Dhaka-1213

Daraz is the leader of online retail in Asia, offering E Commerce services for fashion, electronics and general merchandise. The online shopping platform has established itself as a notable success story. Daraz is part of the Asia Pacific Internet Group (APACIG), a joint venture of Rocket Internet and Ooredoo, leading internet platform in Asia. With excellent job environment and a large diversified team, it promises an accelerated run up to the learning curve