Category : Customer Support/Call Centre Application deadline has been passed!
SEIP Training Program. Professional Customer Service [PCS] & Professional Back Office Service
Digicon Technologies Ltd.

Job Summary

: 250
Job Nature
: Contractual
: 20 to 30 year(s)
: Not mandatory
: Both
Job Location
: Dhaka
Salary Range
: Not mentioned
: Mar 18, 2019
: Apr 16, 2019

Job Context

  • Digicon Technologies Ltd, a BACCO member and one of the SEIP-BACCO Training Providers is a leading outsourcing organization in Bangladesh, with an industry leading edge in the vertical of Business Process Outsourcing and IT/ITES solutions. We are providing Skill Development Training for free under SEIP Project which is jointly funded by Bangladesh Government and Asian Development Bank.
  • SEIP training location will be at Kawran Bazar & Product training location will be at Nikunja 2, Khilkhet, Dhaka.

Job Description / Responsibility

  • Professional Customer Service (Effective Communication Skill, Sales Skill, and Psychometric, Overview of BPO and Contact Center, Geographical Overview etc).
  • Professional Back Office Services (Basic Computer, Office Application, Marketing, Job readiness, Career development Workshop,Corporate Grooming session etc.)
  • The training will be a part of your Skill Improvement and Career Development Process.
  • Extensive Training Courses for Customer Service and Back Office for Fresh Graduates.
  • Participate regular basis on training sessions (Both theoretical & Practical).
  • Training Duration: 2.5 months. (200Hours to 220Hours)
  • Total Number of Classes: 55 class for SEIP training (5 Classes in a week for training) and rest of the class will be for product training.
  • Class Time: 1st slot 9:00 AM to 1:00 PM, 2nd slot 1:00 PM to 5:00 PM, 3rd slot 2:00 PM to 6:00 PM
  • Minimum attendance required at training (80%) for successful completion.
  • Gaining service knowledge through theoretical and practical hands-on sessions.
  • Attractive and value adding Professional Business Communication Course in English provided by internationally reputed training provider WSDA, New Zealand.
  • Maintain and scope with new insights and assessment from training facilitators.
  • Proving competency through different assessment programs under certified industry assessors.
  • Assessment of the trainees from industry assessors under Bangladesh Association for Call Center and Outsourcing.
  • Certification in authorization under Skills for Employment Investment Program, Ministry of Finance from Bangladesh Association of Call Center & Outsourcing.
  • After successful completion of certification exam Trainees will be offered for employment on the basis of operations requirement.
  • Career development in Service Sectors, Call Center Back office Management, IT Support, Training, Tele-marketing, Data entry, Credit collection, Online Customer Contact, etc.

Job Nature


Educational Requirements

Must be Graduated/ Diploma from any government approved university/ institutions.

Experience Requirements

Not mandatory

Job Requirements

  • Age 20 to 30 years
  • Special advantages will be provided for people with disabilities, members of ethnic minority, and socially and economically disadvantaged people.
  • In case of physically challenged people, we will take measures and ensure their accessibility by relaxing educational qualification (if needed).
  • Females are encouraged to apply.
  • Should have basic computer literacy.
  • Ability to speak in Bengali with proper pronunciation and basic understanding in English.
  • Applicants must have NID.
  • Must have Graduation completion Certificate/ Mark-sheet,No appeared educational documents are acceptable.
Gender: Both
Age: 20 to 30 year(s)

Job Location


Salary Range

Not mentioned

Other Benefits

  • Flexible class timing.
  • Job placement opportunity.
  • Stipend on completion of the course.
  • Everyday free snacks facility.
  • International & Govt. Certification on successful course completion.

Job Source Online Job Posting

Application deadline has been passed!

Company Information

242 Tejgaon I/A, Gulshan Link Road, Dhaka

Founded in 2010, Digicon is now serving from over 29000sqft set up located in one of the prime locality of Dhaka city with current Man Power strength of more than 300+ employees. We provide turnkey solutions to all the industries who outsource their Customer Care division, Back Office Support including IT for cost effectiveness so that they can concentrate more on their core business.