Job Description / Responsibility

• Need to handle incoming calls to the prospective customers pertaining to the Client's business.
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call actively to solve client's problem.
• Refer unresolved customer grievances to designated persons for further investigation.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
• Report time to time to the team leader for complicated issues.

Job Nature

Full Time

Educational Requirements

• Must be graduated from any reputed University / Institutions.
• Diploma completed candidates are also encourage to apply.

Experience Requirements

Not mandatory

Job Requirements

• Age 21 to 32 years
• Both males and females are allowed to apply
• Similar experience in BPO industry will get preference.
• Basic computer knowledge.
• Good oral communication skill.
• Good listening skill and analytical skill.
• Customer focus and adaptability to different personality types.
• Willingness to work in any shift/ roster.

Job Location

Khilkhet, Motijheel
Dhaka

Salary Range

9,500 - 11,000

Job Source

jagojobs.com Online Job Posting