- JOB NATURE:
- Ladies : Full-Time (Shifting & Roster)
- Adams : Full-Time (Roster)
- JOB LOCATION:
- Ladies : Gulshan 1 & 2, Banani, Kakrail
- Adams : Gulshan 2 & Dhanmondi Adams
Job Description / Responsibility
- To ensure and maintain professional etiquette
- To interact extensively with customers to clarify their needs with satisfaction
- To carry out the daily operations of the customer service
- To receive customer enquiries and initiates appropriate action after liaison with the respective person
- To deal with dissimilar types complaints and resolve with creative personality
- To ensure marketing tools availability and deliver the appropriate information
- MBA/ Masters in any discipline from any reputed university ( English Medium background is preferred)
- Universities from North South, East West, IUB, AIUB and Brac only requested to apply.
- Minimum 3-5 years FACE TO FACE Customer Care Experience; No prior beauty industry experience required.
- Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
- Good listening skill: Must have abilities to understand others' tone quite quickly
- Communication Skill: Oral fluency Bangla and English, Confident tone, correct and well structured conversation and written skill
- Must have the passion for winning and commitment towards bringing in the desired result
- Must have advanced situational judgment -ability to know what is needed to satisfy the customers.
- Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
- Technical competencies: basic computer skill-MS-Office, good typing skill.
- Flexibility: One should have willingness to work both shifts and on public holidays
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