Category : Customer Support/Call Centre Application deadline has been passed!
Customer Service Representative (Call Center)
Neways International Company Limited
: Full Time
: 20 to 28 year(s)
: At least 1 year(s)
: Oct 12, 2019
: Nov 09, 2019
Job Description / Responsibility
- Contact potential or existing customers to inform them about a product or service
- Learn details about our product and service offerings
- Address any questions or issues customers may have
- Communicate with customers to understand their requirements and need
- Offer solutions based on clients' needs and capabilities
- Direct prospects and leads to the sales team
- Keep an updated customer database
- Always strive towards meeting sales quota
- Track and document calls and sales
- Answer questions about super hostel products
- Enter and update customer information in the database
- Go the "extra mile" to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Inbound and outbound customer support
- Outbound telemarketing calls.
- Giving accurate feedback of queries over phone or social media' s.
- Bachelor of Business Administration (BBA)
At least 1 year(s)
- Age 20 to 28 years
- Both males and females are allowed to apply
- Applicants must have good English & Bangla efficiency.
- Ability to use MS office and CRM.
- Have mindset to work in target oriented process.
- Proven experience as tele sales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Age: 20 to 28 year(s)
- Top performer will get accommodation facility by company
- Mobile bill
- Attendance Bonus
- Festival Bonus (Yearly 2)
- Breakfast, lunch and snacks provided by company.
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