Category : Customer Support/Call Centre
Customer Service Representative
Digicon Technologies Ltd.

Job Summary

Vacancy
: 100
Job Nature
: Full Time
Age
: 21 to 32 year(s)
Experience
: Not mandatory
Gender
: Both
Job Location
: Khilkhet, Motijheel, Dhaka
Salary Range
: 9,500
Published
: Sep 22, 2019
Deadline
: Oct 21, 2019

Job Description / Responsibility

  • Need to handle incoming calls to the prospective customers pertaining to the Client's business.
  • Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
  • Identify customer needs, clarify information and provide solutions.
  • Perform every call actively to solve client's problem.
  • Must be knowledgeable about Facebook (Social media), email & web chat.
  • Refer unresolved customer grievances to designated persons for further investigation.
  • Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
  • Report time to time to the team leader for complicated issues.

Job Nature

Full Time

Educational Requirements

  • Must be graduated from any reputed University / Institutions.
  • Diploma completed candidates are also encouraged to apply.

Experience Requirements

Not mandatory

Job Requirements

  • Age 21 to 32 years
  • Both males and females are allowed to apply
  • Similar experience in BPO industry will get preference.
  • Basic computer knowledge.
  • Good oral communication skill.
  • Good listening skill and analytical skill.
  • Customer focus and adaptability to different personality types.
  • Willingness to work in any shift/ roster.
Gender: Both
Age: 21 to 32 year(s)

Job Location

Khilkhet, Motijheel
Dhaka

Salary Range

9,500

Job Source

jagojobs.com Online Job Posting

Apply Instructions

Send your CV to [email protected] or click here

Interview Time: 9.30 AM
Day: Saturday to Thursday.
Except Friday and Any Government Holiday.
Please bring your updated CV, photocopy of NID & printed copy of this circular along with you.
Interview Location: (4thFloor) Rajuk Trade Center, Nikunja 2, Khilkhet, Dhaka.

Company Information

242 Tejgaon I/A, Gulshan Link Road, Dhaka

Founded in 2010, Digicon is now serving from over 29000sqft set up located in one of the prime locality of Dhaka city with current Man Power strength of more than 300+ employees. We provide turnkey solutions to all the industries who outsource their Customer Care division, Back Office Support including IT for cost effectiveness so that they can concentrate more on their core business.

http://www.digicontechnologies.com