Category : Hotel/Restaurant Application deadline has been passed!
Guest Service Agent
Seagull Hotels Ltd.

Job Summary

: 03
Job Nature
: Full Time
: 18 to 25 year(s)
: 1 to 3 year(s)
: Both
Job Location
: Cox's Bazar
Salary Range
: Negotiable
: Jun 11, 2018
: Jun 13, 2018

Job Description / Responsibility

  • Ensure outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential quests and accepts hotel reservation.
  • Responds to telephone and in-person inquiries regarding reservation, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members, adhere to standing operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Adhere to company credit limit/floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preference and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservation etc.
  • Operates the EPBX equipments, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging in-house guests.
  • Cross check all billing instruction are correctly updated.
  • Report to front office manager.
  • Performs others duties as assigned, requests or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and action upon.
  • Assist all departments in servicing the guests during high volume periods.

Job Nature

Full Time

Educational Requirements

Graduate or equivalent /diploma in hospitality management

Experience Requirements

1 to 3 year(s)

Job Requirements

  • Age 18 to 25 years
  • Both males and females are allowed to apply
  • Minimum 1 to 3 years work experience as Guest Service Agent in any reputed Hotel.
  • A positive attitude and excellent communication skills, Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure
  • Good command in both written and spoken English
  • Good inter-personal & communication skills
  • Good team player, well-organized, initiative and detail-oriented
  • Experience in IDS software
Gender: Both
Age: 18 to 25 year(s)

Job Location

Cox's Bazar

Salary Range


Other Benefits

As per Company policy

Job Source Online Job Posting

Application deadline has been passed!

Company Information

Hotel Motel Zone, Cox's Bazar Sea Beach Cox's Bazar, Bangladesh 4701