Category : Customer Support/Call Centre Application deadline has been passed!
Executive, Customer Care
Akhtar Group

Job Summary

Vacancy
: 02
Job Nature
: Full Time
Age
: 22 to 32 year(s)
Experience
: At least 2 year(s)
Gender
: Male
Job Location
: Savar, Dhaka
Salary Range
: Negotiable
Published
: Jul 02, 2019
Deadline
: Jul 15, 2019

Job Description / Responsibility

  • Deal with customers either by telephone, electronically or face to face.
  • Receive, welcome & attend the needs of customers and respond promptly to customer inquiries.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
  • Following up to ensure solution of customer complaints/ queries.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide product pricing, delivery and other related information.
  • Organize workflow to meet customer timeframes.
  • Forward requests and unresolved issues to the concerned responsible person/ department.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Prepare product or service reports by collecting and analyzing customer information and needs.
  • Maintain customer databases and keep updating.
  • Communicate and coordinate with internal departments for fulfilling the customer requirements.
  • Provide feedback on the efficiency of the customer service process.
  • Carrying out surveys through questionnaires regarding their products or services when interacting with customers.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Contribute to team effort by accomplishing related results as needed.

Job Nature

Full Time

Educational Requirements

  • Bachelor degree in any discipline
  • Skills Required: Customer Service

Experience Requirements

At least 2 year(s)

Job Requirements

  • Age 22 to 32 years
  • Only males are allowed to apply
Gender: Male
Age: 22 to 32 year(s)

Job Location

Savar
Dhaka

Salary Range

Negotiable

Other Benefits

  • Mobile bill, Provident fund
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Job Source

jagojobs.com Online Job Posting

Application deadline has been passed!

Company Information

66 Progoti Sharani, Baridhara, Dhaka-1212

Akhtar Group

http://www.akhtargroup.com.bd