Category : Customer Support/Call Centre
Customer Service Agent (Contractual)
Daraz Group

Job Summary

Vacancy
: 80
Job Nature
: Contractual
Age
: Any
Experience
: Not mandatory
Gender
: Both
Job Location
: Dhaka
Salary Range
: 12,000 - 15,000
Published
: Feb 26, 2019
Deadline
: Mar 27, 2019

Job Description / Responsibility

  • Provide Quality Service to the customer over online communication (eg: Email, Web chat, outbound call & Social Media) to ensure smooth operation and positive customer experiences.
  • Maintain Targeted KPI on a regular basis.
  • Maintaining high standard of service quality as the requirement of the organization.
  • Proactively aware internal department and customers with helping attitudes and thus play a significant role in customer satisfaction, retention and acquisition,
  • Answering incoming calls from customer and ensure instant customer satisfaction on product query.
  • Receiving Customer Complaints and input those in the system for necessary measures.
  • Maintaining high standard of call quality as per the requirement of the organization.
  • Handle critical customers with effective and gentle communication skill.

Job Nature

Contractual

Educational Requirements

  • Bachelor degree in any discipline
  • Bachelor's degree in any discipline from any reupdated Public/ Private University.

Experience Requirements

Not mandatory

Job Requirements

  • Both males and females are allowed to apply
  • Freshers can apply for this position. Candidate having relevant experience will be treated as advantage
  • Effective communication skill both in English and Bengali.
  • Positive Service mindset with helping attitude.
  • Clear voice and good communication skills.
  • Proficient in MS-Office and excellent typing skills.
  • Ability to work under pressure and Flexibility.
  • Energetic & Smart.
  • Should have the mind to work in shifting basis
Gender: Both
Age: Any

Job Location

Dhaka

Salary Range

12,000 - 15,000

Job Source

jagojobs.com Online Job Posting

Apply Instructions

Send your CV to [email protected] or click here

Company Information

Green Grandeur, 8th Floor, 58/E, Kamal Attaturk Avenue, Banani, Dhaka-1213

Daraz is the leader of online retail in Asia, offering E Commerce services for fashion, electronics and general merchandise. The online shopping platform has established itself as a notable success story. Daraz is part of the Asia Pacific Internet Group (APACIG), a joint venture of Rocket Internet and Ooredoo, leading internet platform in Asia. With excellent job environment and a large diversified team, it promises an accelerated run up to the learning curve

https://www.daraz.com.bd/?gclid=CNTp2Jnwk9ICFQGhaA