Category : Customer Support/Call Centre Application deadline has been passed!
Officer, OPD
Apollo Hospitals Dhaka

Job Summary

: 01
Job Nature
: Full Time, Contractual
: 28 to 33 year(s)
: Not mandatory
: Both
Job Location
: Dhaka
Salary Range
: Negotiable
: Sep 06, 2018
: Oct 05, 2018

Job Context

  • Department/ Division : Operations
  • Office Timing : Roster Hour
  • Office Location : Apollo Hospitals Dhaka
  • Reports To : Head of Operations

Job Description / Responsibility

  • Ensure effective and smooth co-ordination between consultant and the outpatient (with / without appointment, follow up etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with AHD policies.
  • Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
  • Guide patient to consultant's room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
  • Guide the patients regarding investigation, medication & follow-up visit.
  • Update respective consultant(s) regarding patient's attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
  • Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
  • Manage, plan and schedule patient's appointment / cancellation aligned with centralized on line appointment calendar.
  • Provide information on related consultant's profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
  • Promote AHD services by providing marketing communication materials to customer.
  • Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from AHD.
  • The role of customer care officer is to ensure overall customer service and to gain customer satisfaction of Out-Patient Areas.
  • The purpose of the job is to provide assistance to consultants as well as patients in term of consultation, investigation, procedure, surgery etc.
  • The CCO/BO will be responsible for multi-tasking, cross functional customer care activities & should be available to work in flexible shifting hour.
  • The role requires effective communication & good management skill to deal with diversified customer as well as provide guideline to valued customers in order to ensure service excellence.

Job Nature

Full Time, Contractual

Educational Requirements

  • Minimum Graduate in any discipline.

Experience Requirements

Not mandatory

Job Requirements

  • Age 28 to 33 years
  • Preferably 1 year of experience in customer service.
  • Excellent communication, negotiation and interpersonal skills with good understanding of emotional intelligence.
  • Team player with leadership qualities.
  • Advanced level PC skills particularly in MS Excel, Word and PowerPoint (knowledge of Windows XP and MS outlook is essential).
  • Must good command in both English and Bengali.
  • Communicating effectively with staff at all levels and patients to ensure support services.
  • Address any operational issue that requires intervention/coordination.
  • Coordinate technical assistance to patient in terms of basic medical knowledge and applications.
  • Oversee patient care flow while redirecting and allocating resources.
  • Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration/ HOD.
  • Provide personalized services for high value, VIP, vulnerable patients.
  • Provide information to customer queries.
  • Provide solution to customer complaints.
  • Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.
  • Perform all other tasks as required by the department.
Gender: Both
Age: 28 to 33 year(s)

Job Location


Salary Range


Other Benefits

  • As per Hospital Policy

Job Source Online Job Posting

Application deadline has been passed!

Company Information

Plot 81, Block E, Bashundhara R/A, Dhaka-1229

Apollo Hospitals Dhaka, a 450-bed super-specialty multi-disciplinary tertiary level hospital, is the first and only hospital in Bangladesh that has been accredited by Joint Commission International. This prestigious accreditation signifies Apollo Hospitals Dhaka`s commitment to quality, safety and continuous improvement in patient care.