Job Description / Responsibility
- This role is a major contact point for customers of the bank and thus is responsible for ensuring maximum satisfaction to the customers through high level of service ensuring compliance to all Bangladesh Bank & Internal policy. The incumbent will be responsible for authorization of all cash transaction, responding to customer queries, complaints promptly & on time.
- Handle all sort of customer transaction with accuracy and efficiency to ensure highest level of customer satisfaction.
- Receive and resolve customer complaints and queries promptly.
- Promote and advise customers on products and services of the bank.
- Generate and prepare relevant reports and maintenance of important logs and register to ensure compliance with BB and internal policies.
- Maintenance of proper processes to ensure smooth operations.
Four years of Graduation or Masters in any discipline from a reputed university.
At least 2 year(s)
- Job Location: In Rural Areas
- Good Analytical Ability
- Customer Focus
- Good Listening and communication skills
- Selling Skills
- Min 2 Years relevant experience in a Bank or Financial Institution.
Gopalganj, Khulna Division, Patuakhali
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